Refund Policy
At Diamarta, we want you to be completely satisfied with your purchase.
Each kit is prepared with the highest level of care, but if something went wrong — we’re here to help.
You may return unused items within 30 days of receiving your order.
The product must be in its original packaging and in perfect condition.
To start a return, please contact us via our Contact page or by email.
We’ll provide you with detailed return instructions and the return address.
Once your return is received and inspected, we’ll send you an email confirmation.
If approved, your refund will be processed to your original payment method within 5–10 business days.
If you’d like to exchange your kit for another design, please return the original one and place a new order.
If your product arrived damaged, incomplete, or incorrect, please contact us within 7 days of delivery.
Include photos and your order number — we’ll replace the item or send missing pieces at no additional cost.