FAQ — Diamarta
About Our Products
Diamond painting is a relaxing craft where you place tiny, faceted resin drills (diamonds) onto a printed, adhesive canvas following a color-coded pattern. The result is a shimmering piece of art ready to frame and admire.
Each Diamarta kit includes everything you need:
- Printed adhesive canvas,
- Full set of colorful resin drills,
- Applicator pen, tray, and wax,
- Step-by-step instruction card.
In short — everything you need to start creating.
Absolutely. Every kit is designed to be easy and enjoyable for beginners. Larger canvases simply offer more detail and sparkle.
No worries — we’ll send you the missing ones. Just message us with your order number and the color code, and we’ll arrange a replacement (in most cases, free of charge).
Once completed, gently press the surface with a clean roller, wipe off any dust with a soft cloth, and frame it under glass or acrylic. Avoid humidity and direct sunlight.
Orders & Shipping
We ship 6 days a week with trusted carriers such as UPS, USPS, DHL, and FedEx. Our system automatically selects the fastest option for your location.
Processing time: usually 1–3 business days.
Delivery (U.S.): typically 3–8 business days, depending on your region and the carrier.
You’ll receive a tracking link as soon as your order ships.
Yes, we do. Delivery times vary depending on customs and destination. Some countries may charge local VAT or import fees — these are handled by your local authorities.
Yes, as long as the order hasn’t been shipped yet. Contact us as soon as possible with your order number and the correct address.
Tracking scans can take 24–48 hours to appear. If there’s still no update after that, reach out to us — we’ll contact the carrier for you.
Payments & Currency
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We accept all major credit cards (Visa, Mastercard, AmEx), as well as Shop Pay, Apple Pay, Google Pay, and PayPal.
All prices are shown in USD. Your bank or payment provider may convert the amount to your local currency based on their exchange rate.
Returns & Refunds
Yes. You can return unused kits within 30 days of delivery in their original packaging.
Please take clear photos of the package and its contents and contact us with your order number — we’ll quickly send a replacement or missing parts.
Simply contact us through the Contact page. We’ll send you a return label or detailed instructions. Refunds are processed after we receive the returned item.
Orders & Custom Requests
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Yes, as long as it hasn’t been shipped yet. Contact us right away, and we’ll check the status for you.
Yes! You can find them in the “Gift Cards” section — a perfect present for any art lover.
Yes, we do. Reach out with details about the quantity, timing, and destination, and we’ll prepare a personalized offer.
Contact
Didn’t find what you were looking for?
Reach out through our Contact page or use the message icon on the site.
We usually reply within 24 hours (business days).